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\nThese are the questions we are asked most often at Proud Vet Tee, grouped by topic. Every answer uses the same numbers as our policy pages, and each one links to the page with the full details. If your question is not here, write to support@proudvettee.com and we will answer within 1 business day.
\nEvery item is printed or embroidered to order in the USA after you check out. We do not keep pre-printed stock, which is why we can offer each design in several styles, colours and sizes. Printing and quality checks take 2–5 business days before your order ships. Our About Us page explains the process in more detail.
\nDesigns that accept personalization show text fields on the product page, with the character limit for each field. Type the text exactly as you want it printed; we print it as entered, including capital letters, spaces and punctuation. Please check dates and the spelling of surnames twice, as those are the most common corrections. Designs without these fields cannot be personalized.
\nNo. We do not reproduce official military insignia, seals, emblems, unit crests, rank insignia, medals or ribbons, and we do not print wording that suggests an official endorsement. These symbols are protected and belong to the people and institutions that award them. Our designs use plain lettering, years, stars, stripes and dog-tag outlines instead. You can read why in our Intellectual Property Policy.
\nNo. Proud Vet Tee is an independent apparel shop. We are not affiliated with, sponsored by or endorsed by the U.S. Department of Defense, the Department of Veterans Affairs, any branch of the armed forces or any veterans’ organization, and our products are not official merchandise.
\nEmail us straight away with "Change" and your order number in the subject line and the corrected text in full. You can change or cancel any order free of charge within 12 hours of placing it, as long as printing has not started, and we often can help a little later than that. See Cancel or Change an Order. If the shirt has already been printed with the text you typed, you can still return it within 60 days of delivery.
\nWe do not create one-off custom artwork, and we do not offer wholesale accounts. For group orders, such as matching reunion or family shirts, simply order the sizes you need in one order so that everything prints and ships together; write to us first if you want help planning sizes.
\nYes. Add each size as its own line in the cart, including women’s cuts and youth sizes where the design offers them. Ordering everything together means it prints together and usually arrives in one parcel. If a piece does not fit, you can exchange just that piece within 60 days of delivery.
\nYour order is confirmed when you receive our order confirmation email. If you did not receive one, check your spam or promotions folder. If there is still nothing after an hour, the order was probably not completed, and you will not have been charged for it; write to us if you are unsure.
\nWe ship to the United States, Canada, Australia and New Zealand. Shipping is free to all four countries, with no minimum order and no code needed. Checkout does not offer delivery to other countries. Full details are on our Shipping & Delivery page.
\nPrinting takes 2–5 business days. Transit then takes about 3–7 business days in the US and 6–12 business days to Canada, Australia and New Zealand. That makes a total estimate of 5–12 business days for US addresses and 8–17 business days for the other three countries. These are estimates, not guaranteed dates.
\nFor a US address, we suggest ordering by the third week of October; for Canada, Australia or New Zealand, by early October. The weeks before November 11 are our busiest, and printing can take up to 2 extra business days then.
\nYes. When your order ships, we email you a tracking link. The first scan can take 24–48 hours to appear. You can also look up your order on our Order Tracking page.
\nIf tracking has not updated for 7 business days, or your parcel has not arrived 7 business days after the end of its estimated delivery range, email us with your order number. We open a carrier investigation, and if the parcel is confirmed lost or not found within 5 business days, we send a free replacement or a full refund, whichever you prefer.
\nOrders to Canada, Australia and New Zealand are shipped from the United States, so the destination country may charge import duties or taxes. These are not included in our prices and are paid by the recipient if they apply. Many individual apparel gifts fall below duty thresholds, but we cannot guarantee that no charge will apply.
\nPlease email us with the full address before ordering. We will check whether the carrier used for your order can deliver there. We do not promise delivery to military or P.O. box addresses until we have confirmed it.
\nYes. Enter their address as the shipping address and yours as the billing address. Order and tracking emails go to you, the buyer, so you can follow the parcel without spoiling the surprise.
\nYou have 60 days from delivery to return or exchange any item, for any reason, including personalized items. Items returned for a change of mind should be unworn and unwashed. There are no restocking fees. See our Returns & Exchanges Policy.
\nIf the item is misprinted, damaged, defective or not what you ordered, we pay, and usually you do not need to send it back at all. For a change of mind or a size or colour exchange, you pay to send the item back and we pay to ship the replacement to you.
\nOnce a refund is approved, it reaches your original payment method within 7 calendar days. Approval happens when we confirm a photo claim, when we have inspected a returned item (within 2 business days of its arrival), or when we confirm a cancellation. Details are in our Refund Policy.
\nEmail us within 60 days of delivery with your order number and photos of the item, the problem and the shipping label. We reprint the item free or refund it in full, including any shipping you paid. In most cases you keep or recycle the faulty item.
\nYes. The recipient can contact us within 60 days of delivery with the buyer’s name or the order number. For a size or colour exchange we can handle everything with them; for a refund, the money goes to the buyer’s payment method unless the buyer asks for store credit for the recipient.
\nYes, free of charge within 12 hours of placing it, as long as printing has not started. You receive a full refund, including shipping and taxes, on your original payment method within 7 calendar days of our confirmation. After printing, the 60-day return policy applies instead.
\nNo, never. A partial refund only happens if a change-of-mind return comes back worn, washed or damaged after delivery, and we always explain and offer it to you first; if you decline, we send the item back to you.
\nThe most reliable way is to measure a garment the wearer already owns and likes, then compare it with our Size Guide. Unisex tees fit most people in their usual size; women’s cuts run narrower and shorter; hoodies and sweatshirts are roomier than tees. If you are between two sizes, the guide explains how to decide.
\nTurn it inside out, wash cold with similar colours, avoid bleach and fabric softener, tumble dry low or hang to dry, and do not iron directly on the print. Caps are best spot cleaned, and some mugs are hand-wash only; check the product page.
\nProduct images are digital previews. Screens differ, and ink on fabric can look slightly different from a backlit preview. If an item is clearly a different colour from the one you selected, that is our error and is covered by our refund policy.
\nSome designs are offered in women’s cuts and youth sizes, especially in the Proud Family collection. The sizes available for each design are listed on its product page. Women’s cuts are narrower and shorter than unisex shirts, and youth sizes follow their own chart in the Size Guide.
\nNo. Our products are everyday casual apparel and gifts. We do not claim they are military grade, tactical, flame resistant or suitable as part of any uniform.
\nNot at the moment, and we will not claim to. If we start a donation programme, we will name the charity, explain exactly how much goes to it and show how you can verify it.
\nThe payment methods available for your order are shown at checkout before you pay; we only show methods that are connected and working. All charges are in US dollars. See Payment Methods for security details and what to do if a payment is declined.
\nYes. The site uses encrypted HTTPS throughout, and card details are entered with the payment provider, not stored on our servers. We will never ask for your card number, security code or passwords by email.
\nNo. You can check out as a guest. An account simply lets you see past orders and save addresses.
\nWe use personalization text only to print your item and handle any issue with that order. We never use it for marketing and never share it with anyone except the print partner who makes your item. See our Privacy Policy.
\nEmail support@proudvettee.com or use Submit a Ticket. We reply within 1 business day.
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