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\nWelcome to the Proud Vet Tee Help Center. This page is a map of everything we can help with, organised the way questions usually arrive: before you order, while your order is being made, while it travels, and after it arrives. Each section gives the short answer and links to the page with the full details. If you would rather just ask, write to support@proudvettee.com; a person replies within 1 business day.
\nOur collections are organised by item type, so start with what you want to give: a t-shirt, a polo, a hoodie or sweatshirt, a jacket, a cap or a mug. If the gift should carry a name or years of service, go to Personalized. For spouses, children and grandchildren, see Proud Family.
\nMeasure a garment the wearer already likes, then compare it with the charts and advice in our Size Guide. If two sizes look equally good, the guide explains which way to lean for each garment type. You can also email us the measurements and we will suggest a size.
\nAdd the printing time and the transit time for the delivery country, then add a few days of margin. For Veterans Day, order by the third week of October for US addresses and by early October for Canada, Australia and New Zealand. The full table is on Shipping & Delivery.
\nWe print original designs with words, years, stars, stripes and dog-tag shapes. We do not print official insignia, seals, branch emblems, unit crests or rank insignia, and we are not affiliated with any government agency or branch of service. Read why on our Intellectual Property Policy page.
\nFill in the text fields on the product page exactly as the text should appear. We print it as typed. Read it aloud before you add it to the cart; surnames and dates are where mistakes hide.
\nThe available payment methods are shown at checkout before you pay, and every order is charged in US dollars. Card details go directly to the payment provider. See Payment Methods for what to do if a payment is declined or you see a duplicate charge.
\nYour order is placed when you receive the order confirmation email. Keep it: the order number makes every later question faster to answer.
\nYou can change sizes, colours, personalization text or the address, or cancel the order, free of charge within 12 hours, as long as printing has not started. Email us with "Change" or "Cancel" and your order number in the subject. Full rules: Cancel or Change an Order.
\nA paid order cannot be extended, but you can place a small second order and tell us both order numbers; we will print them together where possible.
\nWe email a tracking link when your parcel ships. The first scan can take 24–48 hours to appear. You can also check status on Order Tracking.
\nIf tracking has not moved for 7 business days, or the parcel is 7 business days past its estimate, tell us. We open a carrier investigation, and if the parcel is lost or not found within 5 business days, you choose a free replacement or a full refund.
\nOrders to Canada, Australia and New Zealand may attract import duties or taxes set by the destination country. They are not included in our prices and are paid by the recipient if they apply.
\nMisprints, damage, defects and wrong items are our responsibility. Send photos within 60 days of delivery and we reprint or refund, usually without you returning anything. See Refund Policy.
\nAny item can be returned or exchanged within 60 days of delivery for any reason, personalized items included. For change-of-mind returns you pay postage back and we pay to send any replacement. Steps and packing tips are on Returns & Exchanges.
\nApproved refunds reach your original payment method within 7 calendar days. Store credit is available instead if you prefer.
\nWash inside out in cold water, avoid bleach and softener, tumble dry low or hang dry, and never iron directly on the print. Spot clean caps. Follow the care note on each mug’s product page.
\nYou can order as a guest or create an account to see past orders. We use the information you give us only to make, ship and support your order, and personalization text is used only for printing your item. You can ask to see, correct or delete your information at any time. See our Privacy Policy and Terms of Service.
\n| Topic | \nPage | \nUse it when | \n
|---|---|---|
| Common questions | \nFAQs | \nYou want a quick answer to a typical question | \n
| Order status | \nOrder Tracking | \nYou want to know where your order is | \n
| Delivery | \nShipping & Delivery | \nYou are planning around a date or a parcel is late | \n
| Changes | \nCancel or Change an Order | \nYou need to fix something you just ordered | \n
| Returns | \nReturns & Exchanges Policy | \nYou want to send something back or swap a size | \n
| Money back | \nRefund Policy | \nYou want to know how much and when | \n
| Sizing | \nSize Guide | \nYou are choosing a size | \n
| Paying | \nPayment Methods | \nA payment failed or you have a payment question | \n
| Privacy | \nPrivacy Policy | \nYou have a question about your data | \n
| Rules | \nTerms of Service | \nYou want the formal terms of purchase | \n
| Copyright | \nDMCA | \nYou want to report a copyright issue | \n
| Trademarks and insignia | \nIntellectual Property Policy | \nYou have a trademark or insignia concern | \n
| Contact | \nContact Us and Submit a Ticket | \nYou need a person | \n
| Everything else | \nSitemap | \nYou want a list of every page | \n
You pick a tee from the T-Shirts collection in late October. Printing takes 2–5 business days and US transit 3–7, so the total estimate is 5–12 business days. Ordering by the third week of October keeps you inside the estimate with a little margin. You choose his usual size after checking the measurements of a tee he already wears against the Size Guide, and you have the parcel shipped to your own address so you can wrap it.
\nYour husband retires after 22 years. You choose a design from Personalized, type his first name and his years of service, then read both aloud before adding the shirt to the cart. That evening you realise the start year is wrong, so you email "Change" with the order number and the corrected years. We confirm the correction in writing before printing.
\nEight family members want matching shirts. You add every size as its own line in one order, including two youth sizes and a women’s cut from Proud Family. Everything prints together and usually ships in one parcel. One shirt turns out too small; you exchange just that one within 60 days of delivery.
\nYou live in the US and your grandfather lives in Perth. You enter his address for shipping and yours for billing. The estimate is 8–17 business days in total, and import charges, if any apply, are paid on arrival. The tracking emails come to you, so you can watch the parcel without spoiling the surprise.
\nYou photograph the broken mug, the box and the label, and email us within 60 days. We approve the claim and send a new mug free; nothing needs to be sent back.
\nThe hoodie fits like a tent. Within 60 days of delivery you ask for an exchange to one size down. You post the unworn hoodie back at your cost; we print the new size and ship it free.
\nEvery message to support is read by a person and matched to your order. We answer within 1 business day, and requests that are time-sensitive, such as a change inside the 12-hour window or a parcel that needs to arrive before a ceremony, are read first. When we agree to do something, such as a reprint, a refund, an exchange or an address change, we confirm it in writing so you have a record. If we need something from you, such as a photo or the exact personalization text, we ask for it clearly in our first reply rather than sending you back and forth.
\nIf you write to us more than once about the same order, reply in the same email thread where you can. Keeping everything in one thread means whoever picks up your message sees the whole story and does not ask you to repeat yourself.
\nTicking these off before you write usually means your question is resolved in a single reply.
\nWrite to support@proudvettee.com with your order number and a short description, attach photos if something is wrong with an item, and we will reply within 1 business day. If you prefer a guided form, use Submit a Ticket.
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