Terms of Service

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These Terms of Service (the "Terms") are the agreement between you and Proud Vet Tee, operated under the trade name Proudvettee, 5165 Spring Street, Flowery Branch, GA 30542, United States ("we", "us"). They apply when you browse proudvettee.com and when you buy from us. By using the site or placing an order, you accept these Terms and the policies they refer to. We have tried to write them in plain English. Nothing in them removes rights you have under consumer protection laws that cannot be waived by contract.

Key points

  • Proud Vet Tee is an independent apparel shop. We are not affiliated with, endorsed by or acting for the U.S. Department of Defense, the Department of Veterans Affairs, any armed service or any government.
  • Items are printed to order in the USA; you see the price, shipping (free to the US, Canada, Australia and New Zealand) and any tax before you pay.
  • Any item can be returned within 60 days of delivery, and approved refunds reach your original payment method within 7 calendar days.
  • You are responsible for the accuracy of personalization text you submit.
  • Questions about these Terms go to support@proudvettee.com.

1. Who can use the site

You may use the site to browse and buy products for personal use or as gifts. To place an order you must be old enough to make a binding contract where you live, or have a parent’s or guardian’s permission. If you create an account, keep your login details secure and tell us promptly if you think someone else has used your account. You are responsible for activity on your account that results from not keeping those details safe.

2. Independence and no official affiliation

Our designs celebrate the service of veterans and the families who supported them. They are original artwork made of words, dates, stars, stripes and simple shapes. We do not sell official military insignia, branch emblems, seals, medals or rank insignia, and nothing on the site is an official product of any armed service or government agency. Wearing our apparel does not indicate military service or entitle anyone to any benefit, and our products are not intended to be worn as part of any uniform. Where a product mentions a branch of service by name in plain text, it does so descriptively and without any claim of endorsement.

3. Products, previews and descriptions

Product images are digital previews of how a design will look on the chosen garment or item. We try to show colours, placements and proportions accurately, but screens differ, and printed colours on fabric can look slightly different from a backlit preview. Print size can vary a little between garment sizes so that the design fits the garment. Each product page lists the available styles, sizes and colours, and our Size Guide explains how to choose a size. If an item you receive is materially different from its description, you are protected by our Refund Policy.

4. Personalized items

When a product allows personalization, you are responsible for the text you submit, including spelling, dates, capitalization and punctuation. We print the text as entered. By submitting text you confirm that you have the right to use it and that it does not infringe anyone’s rights. We may decline to print, and will contact you about, text that:

  • suggests an official endorsement or impersonates a government body, an armed service or a real organization;
  • reproduces trademarks, seals or insignia that belong to someone else;
  • is hateful, harassing, threatening, obscene or unlawful;
  • contains sensitive identifiers such as service numbers or Social Security numbers.

If we cannot agree on alternative wording, we cancel the affected item and refund it in full.

5. Prices and availability

All prices are in US dollars. Prices may change at any time before you order, but the price confirmed at checkout is the price you pay. If an item is displayed at an obviously wrong price because of an error, or a garment colour or size becomes unavailable after you order, we will contact you and either correct the order with your agreement or cancel it with a full refund received within 7 calendar days.

6. Orders and acceptance

Placing an order is an offer to buy. A contract is formed when we send the order confirmation email. We may refuse or cancel an order if we suspect fraud, cannot verify the payment, cannot deliver to the address, or the order breaks these Terms; in each case we refund any payment in full. Our confirmation email is not a guarantee of a delivery date.

7. Payment

You agree to pay the total shown at checkout using one of the methods offered there and described on our Payment Methods page. Payments are processed by third-party payment providers. We do not receive or store full card numbers.

8. Production and shipping

Items are produced to order, normally within 2–5 business days, and shipped to the United States, Canada, Australia and New Zealand as described in our Shipping & Delivery policy. Delivery times are estimates. We remain responsible for your order until it is delivered to the address you gave us; lost and damaged parcels are replaced or refunded as that policy describes. Import duties or taxes charged by the destination country on international orders are the recipient’s responsibility.

9. Cancellations, returns and refunds

You may cancel or change an order free of charge within 12 hours of placing it, provided printing has not started, as explained on Cancel or Change an Order. Any item can be returned within 60 days of delivery under our Returns & Exchanges Policy, and approved refunds reach your original payment method within 7 calendar days under our Refund Policy. Those policies form part of these Terms.

10. Promotions and discount codes

Any discount or promotion applies only as stated in its own conditions. Codes have no cash value, cannot be resold, and cannot be combined unless their conditions say so. We may end a promotion at any time, but ending it never changes an order already placed. We do not run countdown timers or fake scarcity messages, and a price shown as reduced must have genuinely been offered at the higher price.

11. Reviews and content you send us

If you send us a review, a photo of an item being worn or any other content, it must be honest, your own, and lawful. Do not include images of other people without their permission. By submitting it you grant us a non-exclusive, royalty-free licence to display it on the site and in our communications, credited by first name or initials unless you ask otherwise. We may decline or remove content that is misleading, offensive, or infringes someone’s rights. We never edit a review to change its meaning, and we do not pay for or invent reviews.

12. Intellectual property

The Proud Vet Tee name, logo, designs, product previews, text and site layout belong to us or our licensors and are protected by intellectual property law. You may not copy, resell or reproduce our designs or content without written permission. Details are in our Intellectual Property Policy, and copyright complaints can be made through our DMCA page.

13. Acceptable use

You agree not to misuse the site. That includes trying to break its security, overloading it, scraping it with automated tools (other than normal search engine indexing), placing fraudulent orders, using another person’s payment method without permission, or using the site for any unlawful purpose. We may suspend access for anyone who does these things.

14. Disclaimers and limits of liability

We work to keep the site available and accurate, but we provide it as it is and cannot promise it will always be uninterrupted or free of errors. To the extent the law allows, we are not liable for indirect or consequential losses, such as a missed event, and our total liability for any order is limited to the amount you paid for that order. These limits do not apply where the law does not permit them, including liability for death or personal injury caused by negligence or for fraud, and they do not affect your statutory rights as a consumer, including the consumer guarantees in Australia and New Zealand.

15. Governing law and disputes

These Terms are governed by the laws that apply where Proud Vet Tee is established, without limiting any mandatory consumer protection law of the country, state or province where you live. If you have a problem, please write to us first; most issues are solved quickly by email, and contacting us does not prevent you from using any other remedy available to you.

15a. Product care and normal wear

Printed apparel lasts longest when it is washed inside out in cold water, tumble dried on low or hung to dry, and never ironed directly on the print. Caps keep their shape best when spot cleaned, and some drinkware must be washed by hand; each product page lists its care instructions. Fading, pilling or shrinkage caused by hot washing, bleach or high-heat drying is normal wear rather than a defect. A print that cracks, peels or fades early despite following the care instructions is a defect, and it is covered by our 60-day policies.

15b. Communications

By placing an order, you agree that we may contact you by email about that order, including confirmations, shipping notices, questions about personalization text and updates on any claim. These messages are part of the service and are not marketing. Marketing emails are sent only with your consent, as explained in our Privacy Policy.

16. Changes to these Terms

We may update these Terms from time to time. The version in force at the time you place an order applies to that order. The date at the top of the page shows when the Terms last changed.

17. Severability and entire agreement

If any part of these Terms is found unenforceable, the rest remains in effect. These Terms, together with the policies they refer to, are the entire agreement between you and us about your use of the site and your purchases.

18. Contact

Questions about these Terms? Email support@proudvettee.com or see Contact Us. Our Privacy Policy explains how we handle personal information.